Refunds and returns
We want you to be absolutely happy with the art or wearable you buy from Brink Studio. We offer a 14 day period for you to live with your newly purchased art in your home, or reflect on whether your new wearable is the right style for you. If you’re happy… we’re happy.
Within this 14 day period, if you decide the art or wearable is not for you, please get in touch to discuss a refund. You can contact us via email:
What’s the returns process?
To be eligible for a return, your art or wearable must be in the same condition that you received it, undamaged or unworn, and in its original packaging.
We’ll work with you to arrange a return of the item. Then we’ll inspect it when it arrives at our studio. If all looks good we’ll arrange a refund within 14 days.
What if the art or wearable is faulty or damaged?
We ensure all items that leave the studio are in perfect condition. However, if on the rare occasion you do receive an item that is faulty or damaged please get in touch with us using the email above.
It’s really helpful to take a picture of the item in its original packaging so we can understand what may have gone wrong. Its also helpful to provide a photo of the item to show where the faults or damages are.
How long have I got to report that an item is damaged or faulty?
Its sensible to check all items on receipt. You must let us know about faulty or damaged items within 8 working days of receiving the item.
What about faults I discover later on?
If after the first 8 days of living with your art or wearable you notice a fault, please get in touch. We’ll be happy to discuss faults up to 6 months after the date you received it.
What if I haven’t looked after my art or wearable?
We do our best to ensure that care instructions are supplied with all our products.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund. However, we can offer advice that may be helpful so drop us a line.